Our Policy | Fringe Benefits

OUR POLICIES

Cancellation policy

Salon Cancellation & Rescheduling Policy

We understand that life happens and sometimes schedules change unexpectedly. In order to provide the best service to all our clients and respect the time of our team, we kindly ask for at least 24 hours notice for any appointment cancellations or rescheduling. This allows us time to offer your spot to another client and helps keep our schedule running smoothly.

Late Cancellations & No-Shows

Cancellations made less than 24 hours before the scheduled appointment and all no-shows will incur a charge of 100% of the service(s) booked.

Card on File Policy

To uphold this policy, we require a valid credit or debit card to be kept securely on file when booking an appointment. This helps streamline your experience and ensures fairness to our team and other clients.

We use a secure, encrypted system that protects your information—our salon does not store or have direct access to your full card details. Your card will only be charged in accordance with our cancellation policy or if you choose to use it for payment at checkout.

Late Arrival Policy

We completely understand that life happens and sometimes delays are unavoidable. To help us stay on schedule and respect the time of all our guests, we kindly ask that you arrive on time for your appointment.

We offer a 15-minute grace period for late arrivals. If you arrive within this window, we’ll do our best to accommodate you; however, depending on the service booked, we may need to adjust or shorten your appointment to ensure we stay on schedule for our next guest.

If you arrive more than 15 minutes late, we’ll need to reschedule your appointment, and a 50% charge of the scheduled service will apply.

We appreciate your understanding and cooperation — this policy allows us to provide the best experience possible for every client, every time.

Emergencies & Exceptions

We understand that emergencies and unforeseen circumstances can occur. If something urgent comes up, please reach out—we’re human, and we’ll handle each situation with care and understanding.

Thank you for your trust and for respecting our time and commitment to providing quality service to all our clients.